Coachella Valley, California
Frequently Asked Questions
Please reach us at info@maidofthedesert.com if you cannot find an answer to your question.
Yes. We are fully insured and licensed so your home is in safe hands.
Something is damaged Maid of the Desert got your back.
Your trust is one of our highest priorities, and we apologize for any incidents.
Our office manager will send you a report form to submit the details of the issue to our team.
We’ll review the information you provide and get back to you shortly. At that time we may request that you submit a formal claim request, including photographs and proof of ownership.
Please note, we request that any damaged or missing item claimed be reported within 24 hours of the service’s completion.
There is a $45 to $60 deposit required for all appointments when booking on line.
Once your cleaning service is completed the reminder can be paid via
Cash
Venmo : maidofthedesert
Zelle : ask for details at the time of service
Checks* (Non-Sufficient Fund Fee on all returned checks is $27.00)
Net 10 for commercial companies
Yes! We will always bring our cleaning supplies.
Our deep cleaning " EXTRA TOUCHES" services are also available and provide extensive cleaning to every corner of your home. With an additional fee that can be added to your standard cleaning when booking, just click on "deep cleaning extra touches" and add it to your cart. Please note prices may very on square footage and final cost will be determined once our team is on site.
Yes, we offer the facility of having your favorite maid every time you need a cleaning service
No problem just call us 24 hrs. before and we will reschedule your cleaning service at no charge.
**Cancellation with less than 24 hours notice is subject to a $45.00 charge**
If our team member arrives for a scheduled booking, but they’re unable to gain entry or get started a $45 to $60 Fee will be charged for a no show.
We expect our team members to provide the highest level of service, and at the core of that is reliability. Your professional will arrive as close to your chosen start time as they are able. At the same time we understand traffic and other occurrences happen.
Please allow one hour after your appointment is scheduled to begin, before reporting lateness.
We are proud of the clean consistency, so please let us know immediately if you notice anything that we have missed!
Our services guarantee that you can call us with any problems.
Your complete satisfaction is very important to us. That is why we offer a 48 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 48 hours of your cleaning and we will return to re-clean the areas you are dissatisfied with, at no cost to you.
Unfortunately we do not provide refunds once the cleaners have started.
Yes, with your furry mates, all our team members are comfortable. Our office manager will ask you about your pet and any special instructions for its care when we are in your home.
It is up to you if you feel comfortable. Our maids are trustworthy!
We leave this up to you, whatever you feel most comfortable with.
1. You may give us a key.
2. You can leave a key under the door mat on the day of cleaning.
3. You can give us the code to the garage.
4. You can leave the door unlocked the day of cleaning.